UK property · the certainty layer

Make "sold" mean sold.

Lockstep is the certainty layer for buying a home: verified facts before the first viewing, a reservation that actually holds, and one team from offer to keys. Sold through the agents who already own the relationship.

29.8%fall-through 2024 (GOTO)
122davg time to buy
≤2%felt informed pre-offer

Executive Summary

Lockstep is the certainty layer for buying a home.

In England and Wales, a sale isn't really a sale until the very last moment. Everything up to exchange is a polite "maybe", so buyers fall for a home, spend thousands chasing it, and still watch almost one in three agreed deals collapse. That isn't bad luck. It's a market that never asks anyone to commit.

We're changing what "yes" means. The facts about a home are checked and ready before the first viewing. When a buyer and seller agree, they sign a reservation that actually holds. And from offer to keys, one team keeps the move moving, instead of leaving it to hope and a chain of strangers.

We don't replace the estate agent. We give them the one promise they've never been able to make: certainty. So Lockstep goes to market through the people who already own the relationship, with every partner fee shown in plain sight.


The problem

Roughly one in three agreed sales in England and Wales never complete. The average purchase takes ~120 days. Only ≤2% of movers felt they had enough information before making an offer (Ministry of Housing, Communities and Local Government consultation). The wasted cost to the economy is ~£8.6 billion per year (GOTO Group).

We are not solving affordability (81% still cite it — HomeOwners Alliance 2025). Our wedge is certainty and information — fixable with product and process.

PainNumberSource
Deals that die29.8% in 2024GOTO
Buyer burn per dead deal~£2,727GOTO
Scotland vs England fall-through~9% vs ~30%ESPC

What we are building

Sale-ready and secured for England and Wales:

  1. Seller-funded sale-ready pack — title, searches, property information questionnaire (TA6-style), independent survey with buyer reliance — free to every viewer on the listing
  2. Reservation agreement — both sides commit at offer acceptance; buyer pays a certainty fee (~£500, deliberately just under Redbrik's proven £595 anchor)
  3. Completion rails — conveyancing, mortgage, survey, insurance through vetted partners; one tracker
  4. Fees on the table — every referral disclosed before the consumer chooses a partner

We orchestrate. We do not employ lawyers, employ surveyors, or buy houses.

Product surfaces: one shared platform, two doors (buyer portal and agent portal), one public shop window (shareable pack links on every listing that pull buyers in at near-zero customer acquisition cost).


Unit economics (base case, illustrative)

LineAmount
Gross revenue per completed deal~£1,038
Contribution margin per completed deal~£642–677
Agent channel share30% of referral revenue (40% for founding partners, first 24 months)

Detail: 03-economics.md.


Why now


Go-to-market (short version)

Agents first. No consumer ad spend. (Emoov spent ~£150M for ~7% share — we are not repeating that.)

Agents adopt because Lockstep protects commission they have already earned (roughly a third of agreed sales collapse; each costs the agency ~£4,123 plus lost £3,000–6,000 commission), lets them co-own the product early (founding-partner programme), and costs nothing to switch on (free "Lockstep Ready" listing badge; rails are opt-in).

PhaseShip
0 (wk 1–8)Wizard-of-Oz with 1 founding-partner branch
1 (mo 2–5)Buyer portal + shareable pack links; 20–40 deals
2 (mo 5–10)Agent portal; regional density
3–4Scale channel; chain tools later

Detail: 05-go-to-market.md.


Risks we are watching

Detail: 04-competition-and-risk.md.


First proof point

One agent. Five deals. Spreadsheet + DocuSign. Measure completion rate and attach.

If completion >70% and rails stick → build. If not → fix the manual playbook before writing code.


Document map

DocContents
01-market-and-problemMarket size, problem clusters, Scotland proof point, regulatory tailwind
02-product-and-mechanicsProduct, two-layer model, flows, chain handling
03-economicsRevenue model, unit economics, agent economics
04-competition-and-riskCompetitors, precedents, risk register, mitigations
05-go-to-marketAgent adoption, product surfaces, roadmap, metrics
06-sources-and-glossarySource index and plain-English glossary

Why it matters: Investors and agents need one story — a proven regional model with a national platform gap, a capital-efficient channel, and unit economics that only work if attach rates hold. Phase 0 proves that before we build.

Market and Problem

TL;DR: England and Wales residential sales are a commitment-free zone until exchange — one in three agreed deals die, buyers offer blind, and nobody owns end-to-end coordination. Scotland shows the fix works when information and early binding come together.


Headline statistics

Every figure below is sourced — see 06-sources-and-glossary.md.

StatisticValue
Fall-through rate (2024)29.8% (up from 16% in 2022)
Economic cost of fall-throughs~£8.6 billion/year
Average cost to buyer per failed sale~£2,727
Average time to buy (2024)122 days (+30% vs a decade ago)
Movers with sufficient information before offer≤2%
Listings with adequate material information~35%

Fall-through: England vs Scotland

RegionFall-through rate
England and Wales~27–30%
Scotland~8.7–9%

Top causes of fall-through (2024)

CauseShare
Bad survey / buyer walks away27.3%
Mortgage difficulties22%
Chain breakdown22%
Gazumping (seller accepts higher offer)13%
Gazundering (buyer lowers offer)11%

Transaction timelines

MetricValue
Offer to exchange (Apr 2025)104 days (vs 76 days in 2019)
Leasehold offer to exchange155 days vs 97 days freehold
Deals taking >6 months to exchange17%

Charts


The core problem

England and Wales property is a commitment-free zone until exchange of contracts. Buyers offer blind, burn cash on surveys and legal work, then discover the lease is toxic at week ten — and either side can walk away with no penalty.

We are not fighting affordability (81% still cite it). Our wedge is certainty and information — fixable with product and process.


Three problem clusters

1. Information asymmetry

Effect: Buyers commit emotionally and financially before knowing lease terms, structural issues, flood risk, or service charges.

2. Lack of early commitment

Effect: Buyers pay for surveys and legal work with no guarantee; sellers face gazumping; agents lose commission on collapsed deals (~£4,123 per fall-through to agencies).

3. Fragmented, slow process

Effect: No single party owns end-to-end coordination; timelines lengthen; stress and cost multiply.


Market size

MetricValue
UK residential transactions~1.1 million/year (~92,000/month)
Fall-through rate (England and Wales, 2024)~29.8%
Wasted economic value~£8.6bn/year

Per-deal unit economics: 03-economics.md.


Scotland as proof point

Scotland combines mandatory upfront Home Report (seller-funded survey, questionnaire, and Energy Performance Certificate since 2008) with early binding missives (solicitor letters forming contract earlier in the process).

EnglandScotland
Fall-through~27–30%~8.7–9%
Upfront condition infoOptional / lateMandatory before marketing
Early bindingAt exchange (~day 100+)At conclusion of missives

Lockstep productises this sequence for England and Wales — without waiting for legislation.


Leasehold (rising concern)

Upfront leasehold disclosure is a core component of the Lockstep information pack.


Regulatory tailwind

The UK government Home Buying and Selling Reform consultation (Oct–Dec 2025) proposes mandatory upfront property information at listing, earlier binding agreements, professionalisation of property agents, and digital property logbooks.

Lockstep aligns with this direction while building commercial proof ahead of legislation.


Out of scope

Out of scopeReason
House price affordabilityMacro; requires policy and building supply
Deposit savingMacro; family support and government schemes
Replacing estate agentsThey are the distribution channel
Employing conveyancers or surveyorsRegulatory burden; panel model instead
Buying houses (instant buyer model)Capital-intensive; Upstix lost £7.25M pre-tax

Why it matters: The market is large, the pain is quantified and worsening, and Scotland proves the mechanism. Lockstep does not need to invent demand — it needs to productise what already works regionally.

UK fall-through rate — GOTO Group
UK fall-through rate — GOTO Group
Scotland vs England — ESPC
Scotland vs England — ESPC
Why deals die
Why deals die
Days to buy — TwentyCi / HOA
Days to buy — TwentyCi / HOA
Leasehold concern — HOA 2025
Leasehold concern — HOA 2025

Product and Mechanics

TL;DR: "Sold subject to contract" stops being a handshake and starts being a deal — because the pack is on the listing, both sides commit early, and someone runs the file to completion. Two layers for agents: a free listing badge (shop window) and opt-in completion rails (till).


In one sentence

The pack is on the listing, both sides commit at offer, and Lockstep coordinates completion through disclosed partner rails — sold through agents, fees on the table.


The product stack

Sale-ready and secured for England and Wales residential:

  1. Sale-ready pack — Seller funds upfront: title, searches, property information questionnaire (TA6-style), independent survey with buyer reliance, leasehold disclosure where relevant
  2. Reservation agreement — financial commitment at offer acceptance; buyer pays certainty fee (~£500)
  3. Completion rails — conveyancing, mortgage, survey top-up, insurance through partners; one status board
  4. Transparent economics — every referral fee shown before the consumer picks a partner

We are the orchestrator. Not a law firm. Not a survey shop. Not an instant buyer.


Two layers for agents (shop window vs till)

LayerAgent costWhat it doesAnalogy
Lockstep Ready badge£0Sale-ready pack on the listing; wins instructions at valuationShop window — pulls people in
Completion railsOpt-in share only when usedConveyancing, mortgage, survey, insurance routing after offerTill — only rings when used

The badge is the adoption hook. Rails are where unit economics live. Agents do not pay to switch on; they only share revenue on deals Lockstep coordinated.


Who gets what

PartyValueWhy they care
BuyerFull pack before offer; harder to gazump; less ~£2.7k burned on dead dealsActually moves in
SellerCommitted buyer; faster exchange; price reflects reality upfrontActually moves out
AgentCommission protected; wins listings with badge; share of rails when usedPipeline that closes
PartnersWarm, instructed, committed filesCustomer acquisition cost cheaper than paid search
LockstepReservation fee + disclosed railsMargin on orchestration

Who pays for what

WhenWho paysWhat
Before listingSellerPack and survey
On listingPack free to all viewers (public shareable link)
Before offerBuyer reads; walks away for £0 if no fit
After offerBuyerReservation / certainty fee (~£500)
Through completionVia partnersConveyancing, mortgage, etc. — fees disclosed

Rule: Nobody pays for air. Seller buys speed and certainty. Buyer only pays once they have seen the file and want in.


End-to-end flow

flowchart TD
    subgraph listing [Before listing]
        S1[Seller instructs agent]
        S2[Seller pays for sale-ready pack]
        S3[Title searches survey questionnaire assembled]
        S4[Listed as Lockstep Ready with public pack link]
    end
    subgraph discovery [Buyer discovery]
        B1[Buyer views listing or pack link]
        B2[Buyer accesses full pack free]
        B3{Interested?}
        B3 -->|No| B4[Walks away at zero cost]
        B3 -->|Yes| B5[Makes informed offer]
    end
    subgraph commitment [Commitment]
        O1[Offer accepted]
        O2[Both sign reservation agreement]
        O3[Buyer pays certainty fee]
    end
    subgraph completion [Completion]
        C1[Partners routed with disclosed fees]
        C2[Transaction tracked on Lockstep]
        C3[Exchange and completion]
    end
    S1 --> S2 --> S3 --> S4
    S4 --> B1 --> B2 --> B3
    B5 --> O1 --> O2 --> O3
    O3 --> C1 --> C2 --> C3

Money flow

flowchart LR
    Seller[Seller] -->|"Pack fee"| Lockstep[Lockstep]
    Buyer[Buyer] -->|"Reservation ~500"| Lockstep
    Conveyancer[Conveyancer] -->|"Referral ~250"| Lockstep
    Broker[Mortgage broker] -->|"Proc fee ~400"| Lockstep
    Surveyor[Surveyor] -->|"Referral ~100"| Lockstep
    Insurer[Insurer] -->|"Commission ~60"| Lockstep
    Lockstep -->|"30% rail revenue"| Agent[Estate agent]

Detail: 03-economics.md.


Information vs commitment (two separate payments)

flowchart TD
    subgraph info [Information layer - seller funded]
        I1[Seller pays ~800 to 1200 for pack]
        I2[Survey searches title questionnaire]
        I3[Shown FREE on listing and shareable link]
    end
    subgraph commit [Commitment layer - buyer funded]
        C1[Buyer reviews pack]
        C2[Buyer makes offer]
        C3[Buyer pays ~500 reservation fee]
        C4[Both bound by agreement]
    end
    I1 --> I2 --> I3
    I3 --> C1 --> C2 --> C3 --> C4

Buyer never pays for information they reject. Bad survey results are priced in before offer, not discovered at month three.


Reservation agreement — valid withdrawal

Valid (no penalty)Invalid (penalty may apply)
Failed mortgage despite reasonable effortsCold feet / change of mind
Serious survey or title issue not in packGazumping / accepting higher offer
Chain collapse (agreement pauses)Gazundering without cause
Seller misrepresentation in packUnreasonable delay

Enforcement: mutual commitment; adjudication; court recovery if needed (Gazeal £35k case).


Chain handling (beachhead + enticement)

Lockstep secures individual buyer–seller pairs. Full chain certainty needs multiple links on the platform — a later phase.

Beachhead (chain-free and short-chain): first-time buyers, new builds, probate and empty homes, sellers who will only accept chain-free buyers (15% of burned movers said they would — Barclays).

Chained deals — pause-not-penalise: if an upstream link breaks, the reservation agreement automatically pauses. Neither buyer nor seller is punished for someone else's failure. Their seatbelt still works even if the car in front crashes. We never market a full-chain guarantee.


Partner routing (default-path nudge)

When buyer or seller needs conveyancing, mortgage, or insurance:

  1. Lockstep presents a pre-selected panel partner alongside a transparent side-by-side comparison of alternatives and what Lockstep earns from each
  2. Consumer chooses — easy to accept the default, free to decline
  3. Partner receives a qualified, committed lead
  4. Agent sees status on the agent portal

Think comparison site, not coercion: the insurer pays the comparison site when you sign up; here, the conveyancer pays Lockstep when the file completes.


Avoiding the Home Information Pack failure

The mandatory Home Information Pack scheme (2007–2010) failed because buyers did not trust seller-funded condition information and conveyancers re-ordered searches.

Lockstep differs on three mechanics (blind-assigned referee, not the home team's friend):


Brand line

Fees on the table. Referrals disclosed at introduction. In a market built on quiet kickbacks, that is the wedge.


Today vs Lockstep

StepTodayLockstep
InformationAfter offer; ≤2% felt sufficient pre-offerBefore offer; free via listing and shareable link
SurveyBuyer pays after offer; 27.3% pull out after bad surveySeller-funded; buyer-reliant; seen upfront
CommitmentNon-binding until exchange (~104 days)Reservation agreement at offer acceptance
CoordinationFragmented across six partiesSingle tracker + routed partners
Fall-through~29.8% (2024)Target <10%

Why it matters: The product is not novel in concept — Scotland and Redbrik proved the sequence. Lockstep's job is to make it national, agent-distributed, and trust-mechanically sound where Home Information Packs failed.

Economics

TL;DR: Lockstep earns like a comparison site, not a software subscription — reservation fee from the buyer plus referral revenue from partners who pay for committed leads. Profitability is a volume and attach-rate game; agents share rail revenue as an insurance premium on commission already earned.

Model, not forecast. Attach rates are assumptions to validate in Phase 0. Referral ranges are sourced; editable inputs in ../financials/unit-economics.csv.


Revenue logic

Think broker plus marketplace, not software seat fees:

We disclose every pound. That is the brand, not a footnote.


Who pays Lockstep

PayerWhat forTypical amountWhen
BuyerReservation / certainty fee~£500At offer acceptance
ConveyancerBuyer-side referral~£250On completion
ConveyancerSeller-side referral~£250On completion
Mortgage brokerProcuration fee (from lender)~£300–£600On mortgage completion
SurveyorSurvey referral~£50–£150On survey instructed
InsurerPolicy commission~£30–£80On policy sale
SellerSale-ready pack~£800–£1,200Before listing

Seller pack fee may be bundled by the agent. Buyer reservation fee may partially cover search costs (Redbrik model).


Who does NOT pay Lockstep

PartyRelationship
Estate agentDoes not pay — receives share of referral revenue as channel incentive
Seller (commitment layer)Does not pay reservation fee — buyer does

Agent economics — commission protection, not referral capture

Roughly a third of agreed sales collapse. Each fall-through costs the agency ~£4,123 plus the lost £3,000–£6,000 commission on a typical £300k sale.

ItemValue
Commission on £300k sale~£3,000–£6,000
Cost per fall-through to agency~£4,123
Conveyancing referral (today, agent keeps 100%)~£200–£400

Pitch to agents: Lockstep protects the commission you have already earned. The rail share is an insurance premium on that commission — not a tax on new income. One saved deal pays for months of sharing.

Agent tierShare of Lockstep referral revenueNotes
Standard partner30%Does not include buyer reservation fee
Founding partner (first ~5 branches)40%First 24 months; co-naming and product input

Founding partners are the house band, not session musicians — they co-own the playbook, not just run it.


Why service partners pay

Partners pay because Lockstep is customer acquisition — like a comparison site handing an insurer a ready-to-buy customer.

PartnerThey earn per dealWhy referral fee to Lockstep is worth it
Conveyancer£1,000–£2,000 legal feeCheaper than paid search; customer already committed
Mortgage broker£300–£1,000+ procuration feeBuyer needs mortgage and has signed reservation
Surveyor£400–£1,500Steady pipeline; survey often already done
InsurerPremiumStandard distribution commission

Files complete at higher rates than the open market (~70% baseline vs Lockstep target 85%+), so partners waste less work on collapsed files.


Multi-rail attach — default-path nudge (1A)

Gazeal survived 16 years on primarily one rail (~£500 reservation) with 6 staff and turnover <£1M (Endole). Lockstep needs multi-rail attach (~£538 referral revenue at base attach) — not reservation fee alone.

Mitigation: pre-selected panel partner shown alongside a transparent side-by-side comparison; easy to accept, free to decline. Protects attach rate without coercion or compliance risk. Pack structured for panel conveyancer efficiency.


Transparent-cut positioning

Lockstep discloses every referral fee at point of introduction:

"If you use our recommended conveyancer, Lockstep receives £250. Here are three alternatives and what we earn from each."


Per completed deal — base case (illustrative)

Revenue (gross)

LineFull valueAttach rateWeighted revenue
Reservation fee (buyer)£500100%£500
Conveyancing referral (buyer)£25070%£175
Conveyancing referral (seller)£25040%£100
Mortgage referral£40050%£200
Survey referral£10045%£45
Insurance commission£6030%£18
Total gross revenue£1,038

Direct costs

LineAmount
Searches + pack assembly£200
Identity verification / anti-money-laundering£20
Payment processing£15
Agent share (30% of £538 rail revenue)£161
Total direct costs£396

Contribution margin

£1,038 − £396 = £642 (rounded ~£677 where reservation net differs slightly). This is contribution per completed deal before operating costs.

flowchart TB
    subgraph revenue [Gross revenue per deal base case]
        R1[Reservation 500]
        R2[Conveyancing buyer 175]
        R3[Conveyancing seller 100]
        R4[Mortgage 200]
        R5[Survey 45]
        R6[Insurance 18]
    end
    subgraph costs [Direct costs]
        C1[Searches 200]
        C2[AML 20]
        C3[Payment 15]
        C4[Agent share 161]
    end
    revenue --> costs
    costs --> Profit[Contribution ~677]

Chart: ../charts/06-revenue-stack-base.png


Scenarios

ScenarioAttach assumptionsContribution
ConservativeLower attach (50% conv buyer, 30% mortgage)~£487
BaseAs table above~£642–677
OptimisticHigher attach (85% conv buyer, 70% mortgage)~£859

Started vs completed

ParameterValue
Market baseline completion~70%
Lockstep target completion85%
Partial recovery on failed deals~£250 avg

Blended contribution per started deal (base): (£677 × 0.85) + (£250 × 0.15) ≈ £612


Sensitivity

VariableDownsideUpside
Mortgage attach 50% → 20%−£120/deal50% → 70%: +£80/deal
Agent share 30% → 50%−£108/deal30% → 20%: +£54/deal
Completion rate 85% → 70%Blended −~£90/started85% → 92%: +£50/started
Consumer customer acquisition costForced business-to-consumer ads (~£50/click)Agent business-to-business-to-consumer: ~£0

Critical insight: Profitability is a volume plus attach rate game, not a pricing game.


What Lockstep is NOT

ModelWhy not
Hidden kickbacksIllegal to conceal; brand risk
Pure flat-fee zero referralsLower margin; "too cheap" distrust
Employed conveyancersPurplebricks margin collapse
Instant buyer / buy housesUpstix -£7.25M pre-tax

Regulatory posture (summary)

Lockstep operates as introducer and orchestrator: referral fees disclosed; mortgage and insurance via Financial Conduct Authority appointed representative or introducer-only; does not conduct reserved legal activities; anti-money-laundering obligations when handling identity and payments.

Detail: 04-competition-and-risk.md.


Why it matters: Unit economics only work with multi-rail attach and agent channel distribution at near-zero customer acquisition cost. Phase 0 must measure real attach rates before we scale build or spend.

Revenue per deal — base case (model)
Revenue per deal — base case (model)

Competition and Risk

TL;DR: Everyone owns a slice; nobody owns the full stack nationally. Lockstep's gap is commitment plus assignable pack plus multi-rail monetisation plus fees on the table — sold through agents. Redbrik proved the model regionally but left the national platform lane open.


Competitive landscape

Everyone owns a slice. Nobody owns the stack nationally.

CapabilityGazealMoverlyRedbrikhopHabitoLockstep
Upfront info packPartialYesYesYesPartialYes
Assignable surveyNoPartialYesPartialPartnerYes
Reservation agreementYesNoYesNoNoYes
Multi-rail referralsNoPartialPartialPartialYesYes
Transparent disclosurePartialN/APartialN/APartialCore brand
Agent channel B2B2CYesYesOwn agentB2BB2CYes
National platformYes (small)GrowingNoB2BYesTarget

Chart: ../charts/08-competitor-scale.png


Redbrik SecureMove — proven model, no national platform

Redbrik SecureMove is the strongest regional proof point — and the clearest explanation of why the national lane is still open.

SignalDetail
ScopeProprietary to Redbrik — Sheffield and Chesterfield, four branches, 80+ staff
MechanicsSeller-funded buyer information pack and searches before listing; buyer pays £595 reservation fee; mandatory on every Redbrik listing
ResultsFall-through fell from ~50% (post-pandemic peak) to ~8% steady-state; like-for-like gap vs national ~30% is still excellent
GrowthRegional consolidation (e.g. Bothams acquisition) — not software platformisation
National playUrges other agents to adopt the *approach*; invites contact — but no white-label, franchise, or software product found

Why ~8% works for them but is hard to bottle: SecureMove is mandatory because Redbrik owns the branch. Lockstep must recreate that enforcement contractually across independent agents. Redbrik chose to be a better estate agent, not a platform company — that is Lockstep's opening.

Lockstep's £500 reservation fee sits deliberately just under Redbrik's proven £595 anchor — comfortable enough for peace of mind, not so high it reads as ransom.


The precedent graveyard

Home Information Packs (2007–2010)

Mandatory seller-funded packs before listing. Failed because <1 in 6 trusted seller condition information; buyer's conveyancer re-ordered searches (Council of Mortgage Lenders liability); no commitment layer.

Lesson: Trust, liability, and commitment — not information alone. Lockstep mitigates via independence mechanics (see risk register).

Online estate agents (Emoov, Tepilo, Hatched)

~£150M spent for ~7% share; consumer distrust of "too cheap."

Lesson: Do not disintermediate agents; do not compete on cheap.

Purplebricks

Sold for £1; £37.8M pre-tax loss; gross margin 63.5% → 0.1% after employed staff model.

Lesson: Fixed-cost professionals plus variable transaction volume equals structural failure.

Upstix (instant buyer)

£17.8M turnover; -£7.25M pre-tax; negative gross profit.

Lesson: Never buy houses.


Live competitors by layer

LayerPlayersGap Lockstep fills
Certainty / reservationGazeal, RedbrikGazeal: single-rail, tiny scale. Redbrik: regional only
Data / sale-ready packsMoverly, hopData only; no certainty; may be commoditised by regulation
CoordinationHabito Plus, NutlipMortgage-led or pre-launch; no reservation product
GuaranteeClozeSureCapital-intensive; post-exchange only

Lockstep's defensible gap

  1. Combine certainty (Gazeal) + sale-ready data (Moverly/hop) + multi-rail monetisation (Habito model)
  2. Transparent-cut positioning vs hidden kickbacks
  3. Agent distribution — not consumer customer acquisition cost
  4. Interoperate with Property Data Trust Framework / Digital Sale Ready standard rather than fight it
  5. Beachhead chain-free; pause-not-penalise for chained deals

Strategic positioning: fees on the table

PositionVerdict
Hidden cutReject — illegal under Consumer Protection Regulations
Transparent cutAdopt — legal, differentiated, profitable
Pure flat-fee zero referralsLower margin; "too cheap" distrust

Risk register

1. Adverse selection — reframe as feature (2A)

Risk: Sellers with defects avoid Lockstep because upfront survey exposes £20k+ work required.

Mitigation: Position as "priced right, sells faster" and publish completion statistics. A home that prints its hygiene rating wins trust; defect-hiding sellers self-select out by design. Scotland operates this way at ~9% fall-through. Target agents tired of fall-throughs on mispriced stock.

Accept: Transparency removes winnings from opacity — that is the product working.


2. Chain partial certainty — beachhead plus pause-not-penalise (C1)

Risk: Lockstep secures one link; upstream chain collapse still kills the deal.

Mitigation: Never promise full-chain guarantee. Beachhead: chain-free and short-chain (first-time buyers, new build, probate). Chained deals: reservation agreement automatically pauses if an upstream link breaks — neither party punished for someone else's failure. Phase 4 adds chain visibility when density allows.

Source: 46% of chain buyers experienced delays or fall-through (Barclays).


3. Agent adoption failure

Risk: Agents see Lockstep as a threat to referral income.

Mitigation: Commission-protection framing (see 03-economics.md); founding-partner programme; free badge with opt-in rails; zero cost to switch on. Detail: 05-go-to-market.md.


4. Low attach rates — default-path nudge (1A)

Risk: Buyers use own solicitor or broker; only reservation fee attaches (~£500/deal).

Mitigation: Pre-selected panel partner with transparent side-by-side comparison; pack structured for panel conveyancer efficiency; lender-preferred broker relationships. Easy to accept, free to decline.


5. Regulatory commoditisation

Risk: Government mandates upfront packs; data layer commoditised.

Mitigation: Interoperate with industry data standards; own reservation and coordination moat; first-mover agent relationships.


6. Competitor replication

Risk: Redbrik scales nationally; Gazeal raises funding; Rightmove builds in-house.

Mitigation: Speed; multi-rail economics; transparent brand; agent network density.


7. Survey trust — independence mechanics (5A)

Risk: Buyers do not trust seller-funded survey (Home Information Pack repeat).

Mitigation: Random panel assignment (no seller choice); buyer-assignable reliance with professional-indemnity cover; buyer top-up to full structural survey if desired. Blind-assigned referee, not the home team's friend.

Source: <1 in 6 trusted Home Information Pack condition info (Gov.uk).


8. Search duplication

Risk: Buyer's conveyancer re-orders searches; seller's pack wasted.

Mitigation: Transferable searches (Redbrik model); lender and conveyancer panel pre-acceptance; freshness policy (3–6 month validity).


9. Guarantee liability

Risk: Balance-sheet exposure if offering payout guarantees.

Mitigation: Reinsure or partner underwriter; do not self-fund.


Regulatory posture

ActivityApproach
ConveyancingRefer to Solicitors Regulation Authority / Council for Licensed Conveyancers panel
SurveysRefer to Royal Institution of Chartered Surveyors panel — random assignment
MortgageIntroducer or Financial Conduct Authority appointed representative
InsuranceFinancial Conduct Authority appointed representative
Reservation agreementsLegal templates; adjudication process
DataUK General Data Protection Regulation; anti-money-laundering when handling identity and payments
Referral feesDisclosed in writing per National Trading Standards Estate and Letting Agency Team

Do not: Become a law firm, surveying firm, or instant buyer.


Honest outcomes

ScenarioOutcome
Buyer sees pack, does not offerBuyer pays nothing
Buyer offers, signs reservation, completesBoth get certainty
Buyer offers, valid withdrawal (survey issue)Penalty waived per terms
Seller with defects avoids LockstepSelf-selects out — by design
Upstream chain breaks (chained deal)Agreement pauses — no penalty

Why it matters: Competition proves demand and mechanics; risks prove what must be designed in from day one. Lockstep wins if it moves faster on the national platform lane Redbrik chose not to take.

Who's actually at scale
Who's actually at scale

Go-to-Market

TL;DR: Estate agents are the distribution channel — not the customer. Lockstep wins listings with a free badge, protects commission with certainty, and shares rail revenue as an insurance premium. One platform, two doors, one public shop window.


Channel strategy: agents are the application programming interface

No paid social. No billboards. Agents are distribution.

Emoov burned ~£150M chasing consumers at ~£50/click for ~7% share. We use business-to-business-to-consumer distribution: near-zero customer acquisition cost via the agent relationship.

ChannelRole
Estate agentBrings buyer and seller; offers Lockstep as listing differentiator
LockstepOrchestrates pack, reservation, partner routing
Service partnersDeliver conveyancing, mortgage, survey, insurance

Agent adoption — three tactics, one story

Agents adopt because Lockstep protects money they have already earned, lets them co-own the product early, and costs nothing to switch on.

1. Commission protection, not referral capture

Roughly a third of agreed sales collapse. Each costs the agency ~£4,123 plus lost £3,000–£6,000 commission.

Pitch: *"Your commission dies when the deal dies. Lockstep keeps the file alive. The rail share is an insurance premium on commission you've already earned — not a tax on new income. One saved deal pays for months of sharing."*

The agent's existing conveyancing referral (£200–£400, kept 100% on non-Lockstep deals) is untouched until they opt into rails on a Lockstep-coordinated file.

2. Founding-partner programme

The first ~5 branches are co-authors, not customers — the house band, not session musicians.

BenefitDetail
Enhanced rail share40% vs standard 30% for first 24 months
Postcode exclusivity12 months in their cluster
Co-naming"Powered with [Agent Name]" on materials
Product inputReservation template, pack contents, partner panel

Signed during Phase 0. Output: a playbook other agents will want to copy.

3. Two layers — shop window vs till

LayerAgent costAgent benefit
Lockstep Ready badge£0Wins instructions at valuation; differentiates on Rightmove and similar portals
Completion railsShare only when Lockstep coordinated the dealExtra income on files that actually complete

Seller pays for the pack (or agent bundles into marketing). Agent promotes certainty. Rails attach after offer — no forced panel, no day-one workflow overhaul.


Product surfaces — one platform, two doors, one shop window

SurfaceWhoWhenPurpose
Public shareable pack linkBuyer (anonymous → registered)At listingTop-of-funnel acquisition; near-zero customer acquisition cost; pulls buyers into portal
Buyer portalBuyerAfter interestRead pack, make informed offer, sign reservation, track completion
Agent portalAgentFrom Phase 1–2Onboard seller, trigger pack, track deal status, see economics

Build approach: one shared role-based platform underneath — single codebase, two role-based experiences. Lower build cost protects contribution margin. Phase 1 ships buyer portal and shareable links; Phase 2 adds agent self-serve.

This is the higher-yield combination: public links widen the funnel; portals convert and retain; agents get a dashboard without funding two separate products.


Ideal customer profile (beachhead)

SegmentWhy first
Independent agents (1–5 branches)Faster decisions; frustrated by fall-throughs
Chain-free and short-chain listingsFirst-time buyers, new build, probate, seller prefers chain-free
Regional focusDensity beats national thin spread

Avoid initially: large corporate groups (long procurement), complex multi-link chains, luxury or bespoke stock.

Chain note: we do not avoid chains forever — we prioritise chain-free as beachhead. Chained buyers and sellers get pause-not-penalise (reservation agreement pauses if upstream link breaks; no penalty for innocent party). Never market a full-chain guarantee.


Phased roadmap

Phase 0 — Validate without code (Weeks 1–8)

Goal: Prove economics and completion rate with one founding-partner branch.

ActivityOutput
Sign 1 founding-partner branchHandshake with enhanced terms
Manually build 3–5 sale-ready packsProcess map; cost actuals
Run reservation agreement (solicitor template + DocuSign)Signed deals
Route to referral partners manuallyAttach rate data
Measure: completion rate, time to exchange, revenue per deal, attach by railGo/no-go for Phase 1

Decision gate: Agent wants to continue; completion >70%; rails attach at base-case rates.

Phase 1 — Concierge minimum viable product (Months 2–5)

Goal: Buyer portal + shareable pack links; 20–40 transactions.

BuildPartner / manual
Public shareable pack linksConveyancing panel
Buyer portal (pack viewer, reservation e-sign)Mortgage broker
Internal ops dashboardSurveyor panel
Identity / anti-money-laundering integrationInsurer

Target: £612 blended contribution validated on real deals.

Phase 2 — Agent productise (Months 5–10)

Goal: Agent portal; repeatable onboarding in one region.

Deliverable
Agent portal (onboard seller, track deal, see economics)
Referral routing + disclosure generator
Customer relationship management integration (Reapit / Alto) if needed
Automated transaction state machine

Phase 3 — Scale channel (Months 10–24)

Deliverable
Agent training + playbook (from founding partners)
Property Data Trust Framework / Digital Sale Ready compliance
Attach rate optimisation (default-path nudge)
~100 branches (~400 deals/month)

Phase 4 — Full rail (24+ months)

Deliverable
Multi-link chain visibility
Reinsured fall-through guarantee (premium tier)
"Scotland for England" transaction operating system

60-day first steps

Commercial

Product (only after Phase 0 gate)


Key metrics

MetricTargetMarket baseline
Fall-through rate<10%~29.8% (2024)
Time to exchange<60 days~104 days (2025)
Mortgage attach>50%N/A
Conveyancing attach (buyer)>70%N/A
Agent net promoter score / retentionPositiveN/A
Contribution per completed deal>£600N/A

What not to do

Anti-patternPrecedent
Consumer paid search / social adsEmoov
Compete on being cheapestEmoov / Purplebricks distrust
Employ conveyancers day onePurplebricks margin collapse
National launch before regional densityChicken-and-egg
Build platform before 1 manual dealWaste

Why it matters: Go-to-market is the business. Technology is Phase 1+. If founding partners do not want to continue after Phase 0, no portal or pitch deck fixes that.

Sources and Glossary

TL;DR: Every market statistic maps to a primary source below. Financial model assumptions are illustrative — see 03-economics.md and ../financials/unit-economics.csv.


Sources reference

Fall-through and economic cost

FigureSource
29.8% fall-through rate (2024)GOTO / The Negotiator
16% fall-through rate (2022)GOTO / AIM Group
~£8.6bn economic cost (2024)GOTO / The Negotiator
~£2,727 average cost to buyer per failed saleGOTO / The Negotiator
~£4,123 average cost to agency per fall-throughGOTO / The Negotiator
~30% / ~1 in 3 industry estimate (England and Wales)Property Rescue
27.3% survey-related fall-through (2024)GOTO / The Negotiator
22% chain breakdown (top cited)Barclays via Estate Agent Today
13% gazumping; 11% gazunderingBarclays via Estate Agent Today
46% of chain buyers experienced delays/fall-throughBarclays via Estate Agent Today
15% would only sell to cash/first-time buyer next timeBarclays via Estate Agent Today

England vs Scotland

FigureSource
27.3% England fall-through (Jul–Sep 2023)ESPC
8.7% Scotland fall-through (Jul–Oct 2023)ESPC
~8–9% Scotland post-offer estimateProperty Rescue

Transaction timelines

FigureSource
122 days average to buy (2024)TwentyCi via HomeOwners Alliance
104 days offer to exchange (Apr 2025)Connells / Hamptons
155 days leasehold vs 97 days freehold to exchangeConnells / Hamptons

Information gap and reform

FigureSource
≤2% felt sufficient information pre-offerMinistry of Housing, Communities and Local Government consultation
~35% listings adequate material informationNational Trading Standards Estate and Letting Agency Team
Fall-through 1-in-3 → 1-in-7 with upfront infoMinistry of Housing, Communities and Local Government / Property Rescue

Housing concerns and leasehold

FigureSource
81% first-time buyer concern; leasehold 42%→64%HomeOwners Alliance 2025 PDF
4.3 million households with leaseGov.uk leasehold dwellings 2024–25

Home Information Packs (historical)

FigureSource
<1 in 6 trusted seller condition infoGov.uk Ipsos MORI
Council of Mortgage Lenders search duplicationEstates Gazette

Referral economics

FigureSource
Conveyancing referral £250–£400Legal Services Board 2010.pdf)
Disclosure requirementNational Trading Standards Referral Fee Report 2020

Competitors

FigureSource
Gazeal: <£1M turnover, 6 employees, £35k court caseEndole, The Negotiator
Moverly: $1.22M fundingCompany Check
Emoov: ~£150M spend, ~7% shareThe Negotiator / Quirk
Purplebricks: sold £1; £37.8M lossBBC
Upstix: -£7.25M pre-taxPomanda
Redbrik SecureMove: ~8% fall-through; £595 reservation feeToday's Conveyancer, Redbrik

Illustrative financial model

All figures in 03-economics.md and ../financials/unit-economics.csv are planning assumptions unless matching sourced referral ranges above.


Glossary

Plain-English definitions for terms used across this documentation.

TermMeaning
Attach ratePercentage of deals where a given revenue line (e.g. mortgage referral) actually applies
BeachheadInitial market segment chosen for focused launch before broader expansion
Business-to-business-to-consumer (B2B2C)Selling through a business channel (estate agent) to reach end consumers
Buyer information pack (BIP)Collection of legal and property documents provided to the buyer before or at offer
Contribution marginRevenue per deal minus direct costs attributable to that deal
Customer acquisition cost (CAC)Cost to acquire one paying customer
Council of Mortgage Lenders (CML)Former UK trade body for mortgage lenders; relevant to search-insurance liability that sank Home Information Packs
Consumer Protection Regulations (CPRs)UK rules requiring transparent disclosure of referral fees to consumers
Digital Sale Ready (DSR)Industry standard for sale-ready property data packs
Energy Performance Certificate (EPC)Mandatory rating of a property's energy efficiency
Exchange of contractsPoint at which a UK property sale becomes legally binding
Fall-throughAgreed sale that collapses before legal completion
Financial Conduct Authority appointed representative (FCA AR)Firm authorised to sell regulated financial products under a principal's licence
First-time buyer (FTB)Person buying their first residential property
GazumpingSeller accepts a higher offer after already agreeing a sale
GazunderingBuyer lowers their offer after sale agreed
Home Information Pack (HIP)Mandatory seller-funded pack scheme (2007–2010); scrapped after trust and search-duplication failures
Home ReportScotland's mandatory seller-funded survey, questionnaire, and Energy Performance Certificate bundle
Ideal customer profile (ICP)Description of the best-fit early customer segment
Instant buyer (iBuyer)Company that buys homes directly for cash; capital-intensive model
Ministry of Housing, Communities and Local Government (MHCLG)UK government department responsible for housing policy
MissivesScottish solicitor letters that form the binding contract earlier than English exchange
MoatSustainable competitive advantage that is hard to replicate
National Trading Standards Estate and Letting Agency Team (NTSELAT)UK regulator for estate and letting agency conduct, including referral fee disclosure
Procuration feeCommission paid by a mortgage lender to a broker on mortgage completion
Property Data Trust Framework (PDTF)Open standard for structured property transaction data
Professional indemnity (PI)Insurance covering professional negligence claims
Reservation agreementContract signed at offer acceptance committing both parties with financial consequences for unreasonable withdrawal
Royal Institution of Chartered Surveyors (RICS)Professional body for surveyors
Sold subject to contract (STC)Sale agreed in principle but not yet legally binding
Take ratePercentage or amount Lockstep retains from a transaction or referral
TA6Law Society property information form covering fixtures, boundaries, disputes, and alterations
Transferable searchesLocal authority and other searches that can be passed from seller's pack to buyer's conveyancer without re-ordering
Unit economicsRevenue and cost per transaction — the fundamental profitability building block

*Compiled June 2026 for Lockstep planning documentation.*